At CCG Athletics, your satisfaction is our priority. You're more than welcome to request a refund within 14 days of purchase—just let us know, and we'll make it right.
1. Eligibility
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Refunds are available for unused and undamaged merchandise returned in original packaging within 14 days of delivery.
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Unfortunately, we can't accept refunds for:
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Items that have been worn, washed, altered, or show signs of wear.
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Custom orders, event bookings, or sale items marked “Final Sale” (unless faulty).
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2. How to Request a Refund
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Visit your [Support] or Help & Support section.
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Submit a refund request, including your order number and reason for return.
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Our team will review and send instructions on how to return your item.
3. Processing
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Once your item is received and inspected, we’ll let you know if your refund is approved.
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Approved refunds will be processed within 5–7 business days via your original payment method.
4. Non-Refundable Fees
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Shipping charges are generally non-refundable.
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If the return is due to our error (like a wrong or damaged item), we’ll cover return shipping and refund that cost.
5. Contact Us
Questions? Reach out to us through our Support Ticket system, or use the Hotline for urgent queries.
