Changed your mind? No problem. Here's what to do based on what you're canceling—merchandise or event bookings.
A. Merchandise Order Cancellations
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Orders can be canceled within 24 hours of placement, as long as shipping hasn't started.
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To cancel, contact Help & Support or use the Support Ticket feature with your order details.
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Once canceled, you’ll receive a confirmation email; refunds typically process within 5–7 business days.
B. Event Booking Cancellations
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Events are exciting, but plans change—here’s how we handle cancellations:
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Full Refund if canceled 7 days or more before the event date.
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50% Refund if canceled between 48 hours and 6 days before the event.
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No Refund if canceled within 48 hours of the event.
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To cancel, submit a request through Help & Support, including event name and booking confirmation.
C. Processing Cancellations
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Upon confirmation, refunds are processed to your original payment method. Timing may vary per provider—typically 5–7 business days.
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In rare cases of event cancellation by CCG Athletics (e.g., unforeseen circumstances), you’ll be notified promptly and offered a full refund or alternative.
